Terms of Sale

1. General provisions

These terms govern the purchase of products from the Lehis online shop at lehis.eu. The shop owner and seller is WASA COM OÜ (trademark Lehis), registry code 16893736, address Estonia pst 15, 10141 Tallinn, Estonia, e-mail info@wasa.group.

You accept these terms when placing an order. They apply together with the delivery, withdrawal and complaint rules set out on the “Delivery and returns” page. If the documents conflict, the provision more favourable to the consumer applies.

2. Placing an order

An order is considered submitted once you have completed the required fields at checkout and confirmed the order. After receiving your order, we send a confirmation to your e-mail address with the order number and details.

If a product is out of stock or there is an obvious error in the price or description, we will contact you within two working days and offer a new delivery time, a replacement product or a full refund. In the case of an obvious pricing error the contract is not binding on us even if you have already paid.

3. Prices and payment

All prices are in euros and include VAT. The shipping fee is added and shown in the cart before you confirm the order. Payment is made through the payment solution offered in the shop. The order is considered paid once the payment has been received.

4. Delivery

We deliver within Estonia to parcel machines. Delivery methods, prices and times are listed on the “Delivery and returns” page. We hand over the goods no later than 30 days from confirmation of the order, unless agreed otherwise.

5. Right of withdrawal

You have the right to withdraw from a product bought in the online shop without giving a reason within 14 days of receiving the goods. The right of withdrawal applies to private buyers; it does not extend to legal persons.

The product does not have to be unopened. You may open the packaging and examine the product just as you would in a shop. If the value of the product has decreased more than is necessary to establish its nature, characteristics and functioning, we may reduce the refund accordingly and will inform you before refunding.

We refund the full amount paid, including the cost of delivering the goods to you, no later than 14 days after receiving the withdrawal notice. Notify us of withdrawal by e-mail at info@wasa.group. We may withhold the refund until we have received the goods back or until you have provided proof of sending them back, whichever is earlier. The exact procedure and return address are on the “Delivery and returns” page.

6. Defective product

If a product turns out to be defective, you may submit a complaint within two years of receiving the goods. Notify us of the defect no later than two months after discovering it, writing to info@wasa.group. If the defect appears within the first year, it is presumed to have existed at the time of delivery — you do not have to prove it.

We reply to complaints in writing within 15 days. The original packaging does not have to be kept in order to submit a complaint. We are not liable for defects caused by improper use or storage. The sheets are moisture-sensitive — keep them in a closed package in a dry place.

7. Liability

We are not liable for damage arising from incorrect data provided by the buyer (for example a wrong delivery address) or from force majeure. This clause does not limit the consumer's statutory rights.

8. Personal data

For information about the processing of personal data, see our privacy policy.

9. Changes to the terms

We may amend these terms from time to time. The terms in force at the time the order was placed apply to that order. Last updated: 04.09.2026.

10. Dispute resolution

We aim to resolve all disputes through negotiation. If no agreement is reached, you may turn to the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority (Endla 10a, Tallinn, info@ttja.ee, www.ttja.ee). The proceeding is free of charge for consumers. You also have the right to go to court.