Delivery and Returns

We ship all orders from Estonia. Our packaging is plastic-free – cardboard and paper tape, without plastic padding.

Delivery methods and prices

All prices include VAT. The final shipping price is shown in the cart before you confirm the order.

When your order is dispatched

• Orders paid in the morning on a working day are handed over to the carrier the same working day.
• Orders received later, as well as those placed on weekends and public holidays, are handed over on the next working day.
• You will receive an SMS and e-mail notification once your parcel arrives at the parcel machine. The notification also states the date until which the machine will hold the parcel.
• If a product is temporarily out of stock, we will contact you within two working days and offer a new delivery date, a replacement product, or a full refund.
• We will hand over the goods no later than 30 days from order confirmation, unless otherwise agreed.

Delivery outside Estonia

Currently we only deliver within Estonia. If you would like to order from elsewhere, write to info@wasa.group and we will arrange it together.

If something happened to your parcel

If the parcel arrives visibly damaged or the contents are incomplete, take a photo and send it to info@wasa.group within seven days of receiving the parcel. We will resolve the situation for you at no extra cost – by sending a new parcel or refunding your money.

If the parcel has not arrived within the delivery time, write to us. Your contract is with Lehis, not with the carrier – we handle communication with the carrier.

14-day right of withdrawal

You have the right to withdraw from a product purchased in the online shop without giving a reason within 14 days of receiving the goods. If the order arrived in several parts, the period starts from the receipt of the last item.

The right of withdrawal applies to private individuals. It does not extend to legal entities in distance selling.

How to withdraw

1. Let us know within 14 days – write to info@wasa.group and use “Withdrawal notice” as the subject of the e-mail.
2. State the order number, your name, contact details and bank account number.
3. Send the goods back within 14 days of submitting the withdrawal notice to Estonia pst 15, 10141 Tallinn, Estonia.

Condition of the returned product

You may open the packaging and examine the product just as you would in a store. To return it, the product does not have to be untouched, and we do not require the original packaging to be kept intact.

• Product with unopened packaging – we will refund the full amount.
• Product with opened packaging – we will also refund it, but since removed laundry sheets cannot be resold, we may reduce the refund amount by the actual decrease in the product's value. We will inform you of this before refunding the money.

If you are not sure whether the laundry sheet suits your machine and water, write to us at info@wasa.group – we will help you choose the right product.

Refunds

• We will refund the full amount paid, including the cost of delivering the goods to you, no later than 14 days after receiving the withdrawal notice.
• We will refund the money to the same account and using the same payment method you used, unless otherwise agreed.
• We have the right to withhold the refund until we have received the goods back, or until you have provided proof of having sent the goods back – whichever is earlier.
• The cost of returning the goods is borne by the buyer. If the return is due to a defective, incorrect, or our own mistake in the shipment, we will cover the return cost.

Defective product

If a product turns out to be defective, you have the right to submit a claim within two years of receiving the goods. Notify us of the defect no later than two months after discovering it, by writing to info@wasa.group and include the order number and, if possible, a photo.

If a defect appears within the first year of receiving the goods, it is presumed to have existed already at the time of delivery – you do not have to prove this or pay for proving it.

We will respond to your claim in writing within 15 days. In the event of a defect, you have the right to demand replacement of the product, or, if that is not possible, a reduction of the purchase price or withdrawal from the contract. The original packaging does not need to be kept when submitting a claim.

We are not liable for defects resulting from improper use or incorrect storage of the product. Laundry sheets are moisture-sensitive – keep them in a sealed package in a dry place.

Dispute resolution

If we are unable to reach an agreement, you have the right to turn to the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority (Endla 10a, Tallinn, info@ttja.ee, www.ttja.ee). The proceeding is free of charge for consumers. You also have the right to go to court.

Seller's details

WASA COM OÜ (trademark Lehis)
Registry code: 16893736
Address: Estonia pst 15, 10141 Tallinn, Estonia
E-mail: info@wasa.group

These terms are effective from 04.09.2026.